Leading by Example.

Ensure your organization is meeting both Federal and Internal Compliance requirements related to Health and Safety and ethical behaviours.

Federal governmental organizations and their employees face a dynamic environment often shaped by economic factors and a shifting demographic workforce.

Changing population demographics and technology have impacted the allocation of economic resources in the federal budget. As a result, the industry has seen a shift in what once were considered essential services resulting in staff reductions, while other areas have required an increase in the number of staff and the type of worker hired.

Added to the complexity of these changes is the need for succession planning as older members of the workforce begin to retire, and new employees are brought on to help backfill the attrition as a result of the aging workforce.

The increasingly diverse and expanding workforce made up of peers from different ethnic, cultural, linguistic, and religious beliefs has resulted in communication challenges, differing expectations, and conflicting work ethics. Federal employees are no longer challenged with just fulfilling their roles, but are also challenged with being able to work productively with their peers in the same work environment.

As a result of the changing resource allocations, technology impacts, and hiring of more diverse workers, Federal organizations are challenged with issues of resentment on the part of long time employees and their peers, resistance to change, individual, team, and inter-departmental conflict, and in some cases, workplace violence that impacts the home, workplace, or community.

Behavioural issues often surface in the form of activities such as bullying, harassment, conflict, hostile workplaces, gossiping and ostracizing, negativity, team conflict, and in more extreme cases, physical violence in the workplace, home, or community. Taken further, when these issues are investigated, it often leaves individuals or groups in a position, where, after the investigation, they are unsure of how to act, communicate or interact with each other in a productive manner.

Faced with these daily challenges, Federal employees, line managers, senior managers, and executive management may lack the skill sets and training required to identify, address, and resolve these challenges. Federal organization’s immediate reaction to addressing these issues tend to be the implementation of organizational compliance requirements in the form of policy and procedures. But often policy and procedures are not sufficient to create the necessary behavioural change – often behavioural training and coaching is required in order to create the necessary awareness, education, and behavioural changes within the organization.

Our Organizational Compliance, Conflict Management, and Workplace Violence Prevention solutions have been developed to help address these situations and ensure that the organization remains a healthy workplace and promotes a respectful work environment. Our solutions provide all levels of staff, including management and senior management, with access to the training or consulting solutions they need in order to continue productivity and maintain a respectful workplace in addition to being able to deal with ongoing behavioural, workplace violence prevention, and communication challenges.

Who is this for?

Managers, senior management, director, executive management, HR Staff, HR managers, team leaders, employees, call centre staff, front line staff, Vice-president HR, Vice-President Call Centre, VP Operations, General Manager.

Problem Solver Webinar Series

ProActive ReSolutions’ Problem Solver Webinar Series focuses on helping HR Professionals deal with and resolve real, day to day issues, problems and challenges.

The Problem Solver Series utilizes ProActive ReSolutions’ industry leading behavioural management frameworks to help HR Professionals resolve real life issues as well as gain insight into building a better workplace.

Topics include:

  • Social Media in the Workplace

    SHRM AccreditedSHRM Accredited *

    This 60-minute webinar provides a framework and understanding of when to use social media in the workplace and the fine line between personal and organizational content.

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  • Let’s Have A Straight Talk

    HRMA AccreditedHRMA AccreditedSHRM AccreditedSHRM Accredited *

    Have there been times at work when you wish you’d said something but didn’t quite know how? This live 60-minute session equips you with a strategy to own your response to upsetting behaviours and a method to hold direct conversations.

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  • Respectful Workplace

    SHRM AccreditedSHRM Accredited *

    Instead of focusing on policy and procedures, the Respectful Workplace webinar provides a dynamic framework on how to establish a Respectful Work environment, the key elements of a Respectful Workplace as well as how to engage co-workers, peers, subordinates and management in a constructive and productive discussion.

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  • Coping with Workplace Negativity

    HRMA AccreditedHRMA AccreditedSHRM AccreditedSHRM Accredited *

    It’s always that one person in the office. No matter what you say, how you say it, or what is said – he or she responds in a negative manner. It’s tiring, infuriating, and stressful. It makes us want to avoid that person and takes up valuable time and energy in the workplace or in our social lives.

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  • Personal Strategies for Handling Bullies

    HRMA AccreditedHRMA AccreditedSHRM AccreditedSHRM Accredited *

    We’ve all had to deal with them at some point in our lives. The Bully. The Bully pushes you, harasses you, looks down on you, publicly or privately berates you or physically torments you in small ways. The Bully could be your boss. It could be your co-worker. It could be anyone. The bully creates unnecessary stress for you, makes you hate your job and turns your personal life into an extension of your work life.

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  • Dealing with Difficult Situations

    HRMA AccreditedHRMA AccreditedSHRM AccreditedSHRM Accredited *

    We’ve all been there. It never fails to happen and it always happens when you least expect it or want it to happen.

    We get caught by other people’s poor behaviour, to the point that we don’t know how to respond – in part because we don’t want to make the situation worse.

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Check back often as we are always adding more to our Problem Solver Series.

Organizational Compliance Consulting Solutions

ProActive ReSolutions Organizational Compliance training and consulting solutions help organizations and individuals establish Respectable Workplaces. Our solutions assist organizations in either resolving compliance issues related to Bullying, Harassment, Discrimination, Communication, Workgroup Dynamics issues as well as back to work integration.
Download our Organizational Compliance Consulting and Services Overview

  • Let’s Talk About It

    Let’s Talk About It is a service that helps organizations and work groups raise awareness and introduce accountability about issues that either impact the well-being of others or create an environment that fosters negative behaviours.

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  • The Highly Effective Leadership Team

    Strong Individual Leaders do not necessarily make a strong LEADERSHIP TEAM.

    Traditionally, leadership training has focused on individuals and how to make them better leaders. While this provides a form of personal development, our ProActive ReSolutions Leadership service takes a holistic approach by focusing on building a better LEADERSHIP TEAM.

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  • Workgroup Optimization

    Workgroup Optimization focuses on helping team members identify, agree on and implement a set of shared languages, expectations and tools for working and communicating with each other.

    The skills learned through these sessions can be utilized when confronted with difficult situations or problematic behaviours involving a team member, co-worker, client or even friends and family.

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  • Policy and Procedures Review

    ProActive ReSolutions’ policy and procedures review provides an insightful and original analysis of your workplace behaviour policies and indicates the extent to which the actesting procedures either help or hinder the development and maintenance of a respectful and productive workplace.

    Our policy and procedures review is customized to reflect your organization’s unique requirements and reflect industry best practices.

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Organizational Compliance Training Solutions

  • Emotions At Work

    Understanding how our emotions impact our work and daily life is key to building a successful culture.

    Emotions at Work focuses on defining the four features of all emotions, the seven basic emotions shared by all human beings, and must-have techniques for expressing how we feel and responding to others’ feelings in a respectful manner.

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  • Respectful Workplace: Foundations and Leadership Modules

    ProActive ReSolutions’ Respectful Workplace Training Solutions provide training on key components of a respectful workplace, required communication methods and structure, as well as four successful supervision techniques.

    Respectful Workplace training provides the foundation upon which to build and grow your test culture and establish a standardized method of providing and receiving feedback, as well as addressing problematic and negative behaviours.

    Specific tools such as ProActive’s Conflict Ladder™ framework assist in bringing new clarity to complex and difficult situations.

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Conflict Management Consulting Services

Conflict Management – Also known as Restorative Justice in Europe and Australia, ProActive ReSolutions’ Conflict Management service is not focused on penalizing the individual(s) at fault, rather, the focus is on engaging all parties involved to understand the impact of the behaviour on the victims and creating a behavioural agreement that can be implemented, monitored and enforced.
Download our Conflict Management Consulting and Services Overview

  • Let’s Talk About It

    Let’s Talk About It is a service that helps organizations and work groups raise awareness and introduce accountability about issues that either impact the well-being of others or create an environment that fosters negative behaviours.

    Learn More     Download Overview (PDF)

  • Post Investigation Management

    It’s always difficult to return to full productivity following a workplace hearing or formal investigation. The incidents and relationships leading up to and resulting from these complaint processes are likely to recur, continue, or even escalate without everyone having a clear understanding of your organization’s expectations, the responsibilities each person has and the support systems available to ensure everyone behaves appropriately.

    Learn More     Download Overview (PDF)

  • Conflict Management

    The effectiveness of ProActive ReSolutions’ Conflict Management service has been validated by numerous international studies, including the UK’s largest randomly controlled trial. As a result, our approach has been adopted in workplaces, criminal justice systems and communities around the world.

    Also known as Restorative Justice, our Conflict Management service is one of the few services shown to achieve an ROI of 9:1.

    Learn More     Download Overview (PDF)

  • Reintegration Support Services

    Awkward. Hostile. Difficult. Weird. These are terms often used by individuals, team members and management when individuals return to the workplace after an investigation is completed due to an incident. Often, all parties involved find it difficult to return to being productive because they are not sure how to behave, what to say or even how to act.

    Our Reintegration Support Services facilitate the reintroduction of an individual back to the workplace environment after an incident by helping to establish communication structures and behavioural expectations – all within a safe and non-threatening environment.

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  • Workgroup Assessment

    ProActive ReSolutions’ Workgroup Assessment consulting service works with organizations in assessing and dealing with dysfunctional and conflicting workgroups resulting from problematic behaviours, poor communications and/or hostile environments.

    Our Assessment team dig deep into the dynamics of the workgroup to help identify root cause issues, provide recommendations and assist with implementing the recommendations through a structured methodology.

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  • Dialogue for Solutions

    Sometimes making decisions is not an easy process. There are strongly held opinions, grey areas and little time in today’s fast paced, ever-changing environment. ProActive ReSolutions’ Dialogue for Solutions provides a 4-step framework for enabling groups and group members to share information, arrive at decisions effectively and build an action plan that holds team members accountable.

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Conflict Management Training Solutions

  • Dialogue for Solutions Training

    Dialogue for Solutions is the foundation to make meetings productive, cohesive, and motivating. ProActive offers a one-day training program in preparing and leading the Dialogue for Solutions process in your own workplace and ongoing support to participants as they seek to implement this product in their workplace or community.

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  • Conflict Management Facilitator Training

    The effectiveness of our Conflict Management service has been validated by numerous international studies, including the UK’s largest randomly controlled trial. As a result, our approach has been adopted in workplaces, criminal justice systems, and communities around the world.

    The Conflict Management Facilitator Training provides participants with training on how to conduct a ProActive Conference session, the theoretical and behavioral framework that supports the Conflict Management and Resolution process as well as how to deal with the obstacles or issues that might emerge as part of a conflict management resolution session.

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