Municipal employees and management face an increasingly challenging work environment from both the perspective of personal physical safety as well as mental well-being.
Daily exposure to potentially violent customers, stress-related violence in the workplace as well as its impact on the home life have placed municipal staff in a precarious and difficult position where they must balance off the risks to their physical well-being with the requirements of fulfilling their role.
When mixed with an increasingly diverse and expanding workforce made up of peers from different ethnic, cultural, linguistic, and religious beliefs where communication, expectations, and ethics may differ, municipal employees are no longer challenged simply with fulfilling their roles, but are also challenged with being able to work productively with their peers in the same work environment.
The by-products of this environment include bullying, harassment, conflict, hostile workplaces, gossiping and ostracizing, negativity, and in more extreme cases, physical violence in the workplace, home, or community. Taken further, when these issues are formally investigated, it often leaves individuals or groups in a position where, after the investigation, they are unsure of how to act, communicate, or interact with each other in a productive manner.
Faced with these daily challenges, many municipal employees lack the skillsets and training required to address and resolve these challenges. Municipal organizations are then responsible for ensuring that they provide the training and tools so that their management and staff can address these issues and continue to perform their duties in a safe, non-hostile workplace.
Our Organizational Compliance, Conflict Management, and Violence Assessment Solutions have been developed to help address these situations and ensure that the organization remains a healthy workplace and promotes a respectful work environment. Our solutions provide all levels of staff including management and senior management with access to the training or consulting solutions they need in order to continue being productive and maintain a respectful workplace and to be able to deal with ongoing behavioural, potential workplace violence, and communication challenges.
Our solutions range from individual offerings to customized large scale and global solutions. Our large-scale and global solutions can include training, consulting, and ongoing support that are tailored to fit the organizations culture values and needs.
Who is this for?
Managers, senior management, director, executive management, HR Staff, HR Managers, team leaders, employees, call centre staff, front line staff, Vice-president HR, Vice-President Call Centre, VP Operations, General Manager